A logistics scale-up, 140 people
We will differentiate on service quality by using AI to augment our people rather than replace them, building durable advantage over the long term.
Three companies in your market. One model. One answer.
AI answer convergence is what happens when everybody asks the same models the same questions and gets back the same answer. Each answer is better than what the person would have written alone. All of them together are worth less.
Researchers gave leading models thousands of strategic dilemmas and watched them pick almost the same fashionable answer every time, whatever the company in the prompt looked like. If your competitor asks the same tool the same question, you already know what they were told.
How it usually surfacesI read three of my portfolio's plans that week. I could not tell them apart.An investor, after a portfolio review, this spring
One question first
Almost everybody uses the first one, because it is the fastest and because nobody chose it deliberately. Pick the one that matches how you worked last week and read what it is costing you. The prices below are real and none of the three is free.
Speed, and a real lift in quality if writing is not your strength. In the Science Advances study, writers with the most access to AI ideas scored 8.1% higher for novelty and 9% higher for usefulness, and the least confident writers gained most.
You inherit the model's defaults, and so does everybody else who opened with the same question. The same study measured a 10.7% rise in similarity between pieces of work that started from a single AI idea.
Your first draft exists in four minutes and is already the average of the internet. Everything after that is you editing your way back towards something of your own.
The work is meant to be conventional. A policy summary, a job advert, the third version of a standard proposal. Convergence only hurts where difference was the point.
Most companies are on route one for everything, including the four or five decisions a year that actually separate them from the company down the road. The rest of this page is about how to tell which decisions those are and what to do differently on them.
How it turns up
These are from three different companies in three different markets, in the same quarter. Read the verbs rather than the nouns.
A logistics scale-up, 140 people
We will differentiate on service quality by using AI to augment our people rather than replace them, building durable advantage over the long term.
A B2B software company, 90 people
Our edge comes from differentiated customer experience, with AI augmenting the team so we invest in long-term defensibility rather than short-term margin.
A healthcare services group, 320 people
We differentiate through quality of care, using AI to augment clinical staff and protect long-term outcomes over quarterly savings.
Differentiate. Augment. Long term. Three companies that compete with nobody in common, arriving at the same three words in the same order. Composites from client documents, lightly reworded so nobody is identifiable.
None of those sentences is wrong. Each one would survive a board meeting. And not one of them tells you what this particular company will do on Monday that the other two will not, which is the only thing a strategy is for.
Defining it
That is what the thing does, and most of the time it is exactly what you want. Ask it how to structure a payroll change and the middle of everything ever written about payroll changes is a very good answer.
Ask it what your company should do next and you get the same treatment, which is where it goes wrong. There is no middle of everything written about your company, so it gives you the middle of everything written about companies that sound a bit like yours. Then it writes that up so well that it reads like a conclusion.
On strategy, LLMs might be more akin to a freshly minted MBA or junior consultant, parroting what's popular rather than what's right for a particular situation.Natalia Levina, NYU Stern, on the trendslop research1
The other half of the problem sits outside the machine entirely. When thirty-six people were given the same brainstorming task, the ones using ChatGPT produced ideas that were less different from each other than the ideas of the group without it. The researchers looked for the cause inside each person and did not find it there. Each individual's own set of ideas was about as varied as before. The sameness appeared between people, because the tool was quietly offering all of them the same starting points.3
So you cannot fix this by telling your team to be more creative. Every one of them is being creative in the normal way, on top of a starting point that thirty other people were also given.
This is where the culture level of a company starts to matter more than the tools it buys, and it is the reason two companies with identical subscriptions end up in very different places.
What the studies found
The cleanest measurement of this comes from a controlled experiment published in Science Advances. Three hundred people were asked to write an eight-sentence story for young adults. One group worked alone, one could see a single three-sentence idea from ChatGPT, and one could choose from five. Six hundred other people then judged the results without knowing which was which.2
What it did for each writer
Compared with writing alone, judged by 600 readers
What it did to all of them together
Similarity between the stories, measured across the set
One idea from one model, and three hundred people moved closer together. Nobody in the experiment could see this happening, because it only exists between people.
Read those two sides together and you have the whole challenge. Everyone in the room got better at the thing. The room got worse at producing different things. If your job is writing one story, take the deal. If your job is running a company that has to be distinguishable from three others, look at the right-hand side again.
The strategy study is the one that should worry a leadership team most, and it is also the one to read with the most care. Reports of it name seven familiar tensions and say the models leaned consistently towards differentiation over commoditisation, augmentation over automation and the long term over the short term. Those specifics come from write-ups rather than from the article itself, which sits behind a paywall, so treat them as reported. What the authors state in their own summary is blunt enough on its own: across thousands of simulations the models almost uniformly picked the same fashionable strategies, regardless of context.1
In the brainstorming study, people using ChatGPT produced more ideas and more detailed ideas, and reported feeling less responsible for them.3 Hold that next to a strategy meeting. A plan that nobody quite feels is theirs is a plan that nobody defends in month four, when it becomes inconvenient and somebody asks why you chose it.
One caution across all three studies. Two of them are small controlled experiments on writing and idea generation rather than on running a business, and the third is a simulation of strategic questions rather than a record of decisions companies actually took. They point clearly in one direction and none of them proves what happens in your Monday meeting.
The mechanism
The old order was think, then write. Now something well-argued appears while you are still working out what you believe, and arguing with a fluent paragraph is much harder than filling a blank page. People know this about themselves and do it anyway, because the paragraph is right there and it is good.
Your model does not know that your biggest customer takes eleven weeks to pay, that your best engineer will leave if you move to the enterprise segment, or that the last time you tried this the founder overruled it. None of that is in any prompt, because none of it is in any document. So the answer is built on everything except the part that decides the outcome.
You asked about your company. It answered about companies.Paul Musters
This is the one with the long tail. People who generate with a model feel less ownership of what comes out.3 In a strategy that means the plan survives the meeting and dies quietly in the execution, because when the first hard trade-off arrives there is nobody in the room who believes in it enough to pay for it.
Six questions. Three minutes. Nobody sees who answered. Your level, the cost of it, and what changes at the next one.
One thing to try
Take a real question you put to a model in the last month. Something that mattered, where you used part of the answer. Then run this, which takes about ten minutes and needs nothing you do not already have.
Same wording, same context, same company details. Save the answer somewhere you can put it next to another one. Do not tidy the prompt up, because the sloppy version is the one you actually use.
New chat. Same question, with everything specific to your company taken out. No industry, no size, no history, no constraints. Just the question a hundred other people would ask.
If the two answers say roughly the same thing in a different order, your context never reached the answer. You have been reading the generic version with your company's name typed at the top.
Almost everybody who runs this is surprised by how little the answer moves. What it tells you is where the specific things about your company live, which is in people's heads and nowhere the model can reach. That is a fact about your company rather than about the tool.
Do it once as a leadership team, on a screen, with a question one of you actually asked. It settles an argument that otherwise runs for months, and it takes less time than the argument.
Level by level
If the models give everybody the same starting point, what is left as an advantage is what your particular people do with it. That is not evenly distributed and it does not follow seniority.
An Operating Profile in use. Personality type and AI level in one profile, with the agents that fit it.
Some people argue with a model by instinct. They read a confident paragraph and their first move is to look for what it left out. Others take a good answer as a finished answer, which is reasonable and much faster and is exactly how a company ends up with three plans that sound alike. Both types are useful and they need completely different things from you.
We read two things off each person: how they think and work, and where they are with AI. That tells you who to put on the four decisions a year where being different is the whole point, and who to leave on the work where the average answer is genuinely the right one.
emaho measures one Operating Profile per person: personality type and AI level in a single profile. On that we build a personal set of AI agents that fit how that person works, inside the tools they already use. Fifteen minutes to complete, first profile free, built for companies between 20 and 500 people.
Fifteen minutes per person. No credit card, no strings.
What to do
There is one first move here and everything else follows from it. It takes an afternoon, it produces a page, and that page is the only thing standing between your strategy and everybody else's.
Open a document and write what is true about this company that is written nowhere. Not the mission. The awkward operational facts: which customer you cannot afford to annoy, which two people the whole thing depends on, what you tried in 2024 that failed and why, what your board will never approve, where your margin actually comes from. Twenty lines is plenty. Most leadership teams have never had this page and discover halfway through that they disagree about line six, which is worth the afternoon on its own.
It turns route three into something you can actually run. You paste those twenty lines in, give the model your decision, and ask it to argue against you using your own constraints. Without the page that request produces generic objections. With it, you get the objection your CFO was going to make in three weeks.
It also gives you a real test for any AI answer that arrives on your desk. Read it and ask which line of the page it used. If the answer would be equally true for a company that shares none of your twenty lines, it is a summary of the internet and you can treat it as one.
Whenever a decision matters, have two people ask the question separately in their own words, then compare before anybody circulates anything. Where they match, the model has given you the consensus and you can move on. Where they diverge is where the actual thinking is, and that is the only part worth a meeting.
If you run the two-prompt test, send me what changed between the two answers. I can usually tell from that which part of your context never made it onto paper. You get my read on it, and that is all.
If you do nothing
The cost you can put a number on arrives within a year. If three companies in a market all move towards the same fashionable position, they end up competing on price in the same place, because that is what is left when the difference goes. Nobody chose that. Each of them made a sensible decision on their own with a helpful tool.
Slower, and visible in your calendar: plans that nobody feels they wrote get executed with less conviction.3 You will see it as a strategy that keeps needing to be re-explained, and as decisions that get reopened every quarter because no one in the room ever really argued for them.
And there is the one that only becomes visible in hindsight. The research suggests a spiral: writers who find that AI-assisted work is judged more creative have every reason to use it more, and the more everybody does that, the less varied the whole becomes.2 Each individual choice is correct. The place they collectively arrive at is somewhere nobody would have chosen.
The common ones
Built from several conversations, not a single case.
Close by
All three are about what a model does with a question when it does not know anything about you.
The same missing context, seen from the other side. Sound advice that fits a company you are not.
Read this one 05Why it rarely pushes back, what that does to the person asking, and the wording that gets you a real answer.
Read this one 22What happens to the few companies that do not converge, and how quickly the distance opens up.
Read this oneTwenty-five things that break inside a company once people start using AI, each with the research behind it and the level where it starts to bite. This one starts to bite at Blueprint, and 7 of the others start there too.
Getting going
If everybody starts from the same place, your only remaining edge is what your particular people do next. Fifteen minutes each, and you can see who that is.
First profile free · no credit card · built for companies of 20 to 500 · you decide what your team gets to see
Not ready to put your team in anything yet? Start with the level of the company instead. The Culture Level scan is six questions, three minutes, and asks nothing of you.
Numbers are quoted as published. The three plans in the second section are composites drawn from client documents, reworded so that no company is identifiable. The share of companies per level comes from emaho's own work with clients rather than from the studies above.